Hospital Information

Patient Care Guide

Your Stay in Our Wards

After you are admitted, you will be brought to a ward or intensive care unit. This page describes what you can expect from your stay in the wards, where your core healthcare team will provide you with the best quality care.

Healthcare Team

Upon arrival in a ward, a nurse will help to settle you in and a doctor will work with you to complete your medical history. You will also receive an information leaflet that contains information about your care in your specific ward. You should feel comfortable asking your doctor or nurse about your condition. During your stay, your core healthcare team may consist of:

• The nurse on duty, who provides you with your nursing care, and the healthcare assistants who support the nurses. The nursing manager, who is responsible for ward management and clinical management of care.
• Allied health professionals – physiotherapists, occupational therapists, speech therapists, dietitians etc. – who provide you with their specialist service as necessary.
• Resident doctors in guidance of consultant are responsible for your treatment while you are in the hospital.
• Your consultant will supervise your treatment and determine when you are ready for discharge.
• Well qualified staff from Laboratory, radiology, and pharmacy staff may also support your care during your stay.

Diet

On admission, you will be asked about your dietary needs. Once, you are in the ward, you will be offered a daily menu however some patients may be on a special diet. For health safety and hygiene reasons, please do not bring food into the Hospital.

Meal times In general

Breakfast : 7:30 am to 8.00 am
Lunch : 12.30 pm to 2.00 pm
Evening tea : 4.00 pm to 4.30 pm
Dinner : 7.30 pm to 8.30 pm

Hygiene

• Please clean your hands with soap and water OR with the hand solution / Gels located in ward. It is especially important to clean your hands after you cough or sneeze, before meals, and after going to toilet. Hands also can be soiled after contact with the physical environment.
• For your own safety, please make sure your hands are clean.
• Do not place towels or clothing on radiators.
• Do not store belongings (including suitcases) on the floor.
• Remove toiletries from the bathroom after use.
• Do not store food in or on lockers unless the food is in airtight containers.

If you have any questions or feedback, please send your message to chirayuhospitaljaipur@gmail.com or ring the Administrator at +91-7230025027 / Head of House Keeping at +91-7230025026.

Smoking Policy

In line with current legislation, smoking is prohibited in Chirayu Hospital, Smoking is a punishable offence.

Telephone Calls

Calls to the wards

If someone urgently needs to call you, he or she should call the telephone operator. He or she has to advise your room extension to the telephone operator. Please note, we need to have our hospital telephone free for any emergency call, one should ignore to call on hospital land-line.

Public telephones

Public telephones is located near Reception.

Mobile phones

Mobile phones are permitted in designated areas only. The use of cellular phones and walkie-talkies can cause life support and diagnostic equipment to malfunction. Signs throughout the Hospital indicate where cellular phones may and may not be used. Taking photographs with camera / picture phones is prohibited in the Hospital. Please respect patient privacy. The Hospital does not accept responsibility for lost or stolen mobile phones.

Electrical Equipment

Please do not bring electrical equipment into the Hospital without the approval of the maintenance staff.

Your Right to Information

Your personal health record contains personal information. You have a right to access and review that information but sometimes your request cannot be granted. You will be notified in that case. For more information in this case, you can contact Medical Director.

Your Right to Confidentiality

While you are in the Hospital, medical, nursing, para medical and administrative staff may have access to the data in your personal health record. Hospital policy requires all Chirayu Hospital, staff members to respect the confidentiality of your data. If you have any concerns, please contact the Director.

Help Desk

• Help to resolve difficulties that may arise in relation to Hospital services or care.
• Assist you and provide information about services provided within the hospital.
• Listen to your comments in relation to the services provided by the hospital.
• Co-ordinate and manage the investigation into your complaints.
• Arrange interpreters, signers for the patient.

Contact :
Helpdesk is located near the main entrance
Hours
Monday – Saturday: 8.00am – 8.00pm
Sunday: 10.00am – 2.00pm

Bed and Ward Transfers

To provide the best medical and nursing care to all patients, it may be necessary to transfer patients from one part of the ward to another or perhaps to other wards. Every effort will be made to keep movement to a minimum. We would be grateful for your full co-operation should you be requested to move. Please remember that other patients may be asked to move to facilitate your care.

Going Home (Discharge)

After you have been informed of your discharge, please ensure that:

• Arrangements have been made for going home on the morning of discharge (before 2.00pm). Please understand that your bed may be required for a patient waiting in the Emergency Department.
• Any valuables being kept for safe keeping are returned to you.
• A medical certificate is issued, if required.

You have prescriptions for any medication your doctors have prescribed for you on discharge. Follow up care will be organized and planned in accordance with your needs.